From: Sam Bowne <sam.bowne@gmail.com>

Date: Sat, Sep 14, 2013 at 7:17 PM

Subject: Damage done by Comcast Technician

To: brian_roberts@comcast.com

Re: TICKET # 130914-000349

Address: REDACTED San Francisco, CA 94131

Phone: REDACTED

Hello:

Yesterday a cable installer came to my house and installed Comcast

Internet service, but he cut the cable for my landlord's DirecTV

service.

I went to the online chat and "Ronald" told me that the only options

available to me were to schedule an appt. more than a week away, or

let him place a priority ticket, which will result in a phone call

within 24 hours, when they will tell me what times they are avilable.

My landlord is angry, and it is not a sufficient answer to tell me

that he has to wait 24 hours just to be told then how much longer to

wait.

I'd like it fixed tonight or tomorrow, and I'd like to know when

someone cam come tomorrow.

I asked to speak to Ronald's supervisor, and after several names were

mentioned, he put someone named Arnel, the "available supervisor" on.

"Arnel" just wasted my time

for about 45 minutes, trying to bully me into accepting

the same situation.

I asked Arnel three times who his supervisor was, but he would only

give he her name "Joyce", say she was unavailable, and refused to give

me any email for himself or her.

Apparently I have no choice but to wait for a call. I asked "Arnel"

who would be calling me and when, and now he says it will be "24-48

hours", and will be "someone from our higher fix agency".

This is no way to treat people, and no way to respond to a problem

your technician has caused.

--Sam Bowne

----------

From: Sam Bowne <sam.bowne@gmail.com>
Date: Sun, Sep 15, 2013 at 6:55 PM
Subject: Fwd: Damage done by Comcast Technician
To: brian_roberts@comcast.com


The first two promises Comcast support made to me now stand broken--it
has been 24 hours since they promised to call, and no one has called.

Your contempt for your customers and irresponsibility is quite
outrageous--you break things and then refuse to fix them and lie to
me.  You should be ashamed.

----------
From: Sam Bowne <sam.bowne@gmail.com>
Date: Mon, Sep 16, 2013 at 1:01 PM
Subject: Fwd: Damage done by Comcast Technician
To: brian_roberts@comcast.com


I just got a call from "Pearl" who did not schedule a time to fix the
damage, as had been promised, she just told me that their technicians
are forbidden to touch non-comcast lines, and that this was being
forwarded to some local investigation office.  Someone, she didn't
know who, would call me back yet again; and she didn't know when that
would happen.

So now she is trying to deny that anything happened at all.

I will immediately be refusing any payment to Comcast until this is
resolved.  If a technician fails to fix it by Wednesday, Sept. 18, I
will contact DirectTV to fix it and withhold the amount of their bill
from my Comcast payments.

I am publicly documenting this entire series of lies, abuse, and
irresponsibility at :

http://samsclass.info//comcast.html