Windows XP Inside Out Second Edition

CNIT 235: Windows Desktop Support Technician

Spring 2005 Sam Bowne

Description · Schedule TR · Schedule Wed · Lectures · Projects · Links · Home Page


Discount Microsoft Certification Tests -- $60

Open Lab Hours for Sci 214

Scores Posted 5-26-05


Sections

36894 001 Lec T R 08:00-09:30AM SCIE 215
36895 501 Lec  W  06:00-09:00PM SCIE 215

Class Description

CNIT 235: Windows Desktop Support Technician

Provides knowledge, skills, and practical methods to troubleshoot basic problems end users face running Windows XP Operating System and to configure and maintain common office applications in a network environment.

Upon successful completion of this course, the student will be able to:

A. Describe known problems associated with installations and upgrades of the Operating System
B. Apply service packs, patches, and application updates
C. Perform client configuration and customization
D. Troubleshoot system startup and user logon problems
E. Interpret various error messages and suggest appropriate solutions to the problems
F. Configure and troubleshoot hardware devices, such as displays, storage devices, and printers
G. Configure and troubleshoot security settings and security policies
H. Answer end-user questions related to application security
I. Demonstrate use of the Remote Desktop and Remote Assistance features
J. Set application compatibility settings
K. Analyze and resolve application installation problems
L. Manage email databases, including importing data, and fixing corrupted data

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Schedule for Tue & Thu Morning Class (may be changed)

DateQuiz & ProjectsTopic
Tue 1-18  Ch 1: What's New in Windows XP
Thu 1-20  Ch 2 - Installing and Configuring Windows XP
Tue 1-25   Ch 3 - Help and Support Options
Thu 1-27  Lab day
Tue 2-1Projects 1-3 due  Ch 4 - Installing, Uninstalling, and Managing Programs
Thu 2-3 Ch 5 - Setting Up and Troubleshooting Hardware
Fri 2-4 Last Day to Add
Tue 2-8Projects 4-6 due  Ch 6 - Security Essentials
Thu 2-10Quiz 1 on Ch 1-3  Ch 7 - Managing User Accounts, Passwords, and Logons
Tue 2-15Projects 7&8 due  Ch 8 - Securing Files and Folders
Thu 2-17Quiz 2 on Ch 4-5  Ch 9 - Securing Your Internet Connection
Tue 2-22Projects 9&10 due  Ch 10 - Tuning Up System Performance
Tue 2-22 Last Day to Request CR/NC Grading
Thu 2-24Quiz 3 on Ch 6-9  Ch 11 - Tweaking the Windows XP Interface
Tue 3-1Projects 11&12 due  Ch 12 - Advanced Internet Explorer Options
Thu 3-3Quiz 4 on Ch 10&11  Ch 14 - Configuring Shutdown and Power Management Options
Tue 3-8Projects 13&14 due  Ch 15 - Automating Windows XP
Thu 3-10Quiz 5 on Ch 12&14  Appendix C: MMC
Tue 3-15Projects 15&16 due  Ch 16 - Windows Explorer for Experts
Thu 3-17No Quiz  Ch 17 - Managing and Finding Files
Tue 3-22Projects 17&18 due  Ch 18 - Managing Disks and Drives
Thu 3-24Quiz 6 on Ch 15&App C&Ch 16&17  Ch 23 - Setting Up a Small Network
Tue 3-29 Holiday -- No Class
Thu 3-31 Holiday -- No Class
Tue 4-5Project 19 due  Ch 23 - Setting Up a Small Network (cont'd) &
Ch 24 - Tweaking and Troubleshooting a Small Network
Thu 4-7Quiz 7 on Ch 18  Lab Work
Fri 4-8 Last Day to Withdraw
Tue 4-12Projects 20-22 due  Ch 25 - Managing Shared Folders and Printers &
Ch 26 - Remote Access Options
Thu 4-14Quiz 8 on Ch 23&24  Lab Work
Tue 4-19Projects 23&24 due  Ch 27 - Using and Customizing Outlook Express &
Ch 28 - Sending and Receiving Faxes
Thu 4-21Quiz 9 on Ch 25&26  Lab Work
Tue 4-26Projects 26&27 due  Ch 30 - Performing Routine Maintenance &
Ch 31 - Monitoring System Activities with Event Viewer
Thu 4-28Quiz 10 on Ch 27&28  Lab Work
Tue 5-3Projects 28&29 due  Ch 32 - Recovering After a Computer Crash &
Ch 33 - Troubleshooting Windows Errors
Thu 5-5Quiz 11 on Ch 30&31  Lab Work
Tue 5-10   Ch 13 - Managing User Profiles &
Ch 34 - Editing the Registry
Thu 5-12Quiz 12 on Ch 32&33  Lab Work
Tue 5-17   Supporting and Troubleshooting Microsoft Office (Not in Textbook)
Thu 5-19Last Class; Quiz 13 on Ch 13&34  Lab Work
Thu 5-26 Final Exam: 10:30am-12:30pm SCIE 215

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Schedule for Wednesday Evening Class

    Date     Quiz & HomeworkTopics
Wed 1-19  Ch 1 - Introducing Windows XP &
Ch 2 - Installing and Configuring Windows XP
Wed 1-26   Ch 2 - Installing and Configuring Windows XP (continued) &
Ch 3 - Help and Support Options
Wed 2-2Quiz 1 on Ch 1 & 2
Proj 1-3 due
 
Ch 4 - Installing, Uninstalling, and Managing Programs &
Ch 5 - Setting Up and Troubleshooting Hardware
Fri 2-4 Last Day to Add
Wed 2-9Quiz 2 on Ch 3-5
Proj 4-6 due
 
Ch 6 - Security Essentials &
Ch 7 - Managing User Accounts, Passwords, and Logons
Wed 2-16Quiz 3 on Ch 6&7
Proj 7&8 due
 
Ch 8 - Securing Files and Folders &
Ch 9 - Securing Your Internet Connection
Tue 2-22 Last Day to Request CR/NC Grading
Wed 2-23Quiz 4 on Ch 8&9
Proj 9&10 due
 
Ch 10 - Tuning Up System Performance &
Ch 11 - Tweaking the Windows XP Interface
Wed 3-2Quiz 5 on Ch 10&11
Projects 11&12 due
 
Ch 12 - Advanced Internet Explorer Options
Wed 3-9Quiz 6 on Ch 12
Projects 13&14 due
 
Ch 14: Configuring Shutdown and Power Management Options &
Ch 15: Automating Windows XP &
Appendix C: Using and Customizing Microsoft Management Console
Wed 3-16Quiz 7 on Ch 14&15&App C
Projects 15&16 due
 
Ch 16: Windows Explorer for Experts &
Ch 17: Managing and Finding Files
Wed 3-23Quiz 8 on Ch 16&17
Projects 17&18 due
 
Ch 18: Managing Disks and Drives
Wed 3-30 Holiday: No Class
Wed 4-6Quiz 9 on Ch 18
Project 19 due
 
Ch 23: Setting Up a Small Network
Fri 4-8 Last Day to Withdraw
Wed 4-13No Quiz
Project 20 due
 
Ch 24: Tweaking and Troubleshooting a Small Network &
Ch 25: Managing Shared Folders and Printers
Wed 4-20Quiz 10 on Ch 23&24
Projects 21-23 due
 
Ch 25: Managing Shared Folders and Printers (continued) & Ch 26: Remote Access Options
Wed 4-27Quiz 11 on Ch 25-26
Projects 24-25 due
 
Ch 27: Using and Customizing Outlook Express &
Ch 30: Performing Routine Maintenance
Wed 5-4Quiz 12 on Ch 27&30
Projects 26 & 28 due
Ch 31: Monitoring System Activities with Event Viewer &
Ch 32: Recovering After a Computer Crash
Wed 5-11Quiz 13 on Ch 31-32
Projects 29 & 30 due
Ch 33: Troubleshooting Windows Errors &
Ch 34: Editing the Registry & Ch 13 - Managing User Profiles
Wed 5-18Last Class
Quiz 14 on Ch 33 & 34 & 13
Projects 31-33 due; Proj 34 is Extra Credit for Weds PM class
Supporting and Troubleshooting Microsoft Office (Not in Textbook)
Wed 5-25 Final Exam: 6-9 pm SCIE 215

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Lectures

Policy
Ch 1 & 2 Lecture Notes       PowerPoint
   Ch 1: What's New in Windows XP
   Ch 2: Installing and Configuring Windows XP
Ch 3-5 Lecture Notes       PowerPoint
   Ch 3: Help and Support Options
   Ch 4: Installing, Uninstalling, and Managing Programs
   Ch 5: Setting Up and Troubleshooting Hardware
Ch 6 Lecture Notes       PowerPoint
   Ch 6: Security Essentials
Ch 7 Lecture Notes       PowerPoint
   Ch 7: Managing User Accounts, Passwords, and Logons
Ch 8-9 Lecture Notes       PowerPoint
   Ch 8: Securing Files and Folders
   Ch 9: Securing Your Internet Connection
Ch 10 Lecture Notes       PowerPoint
   Ch 10: Tuning Up System Performance
Ch 11 Lecture Notes       PowerPoint
   Ch 11: Tweaking the Windows XP Interface
Ch 12 Lecture Notes       PowerPoint
   Ch 12: Advanced Internet Explorer Options
Ch 14 Lecture Notes       PowerPoint
   Ch 14: Configuring Shutdown and Power Management Options
Ch 15 & Appendix C Lecture Notes       PowerPoint
   Ch 15: Automating Windows XP
   Appendix C: Using and Customizing Microsoft Management Console
Ch 16 & 17 Lecture Notes       PowerPoint
   Ch 16: Windows Explorer for Experts
   17: Managing and Finding Files
Ch 18 Lecture Notes       PowerPoint
   Ch 18: Managing Disks and Drives
We will skip Ch 19 - 22
Ch 23 & 24 Lecture Notes       PowerPoint
   Ch 23: Setting Up a Small Network
   Ch 24: Tweaking and Troubleshooting a Small Network
Ch 25 & 26 Lecture Notes       PowerPoint
   Ch 25: Managing Shared Folders and Printers
   Ch 26: Remote Access Options
Ch 27 Lecture Notes       PowerPoint
   Ch 27: Using and Customizing Outlook Express
Ch 28 Lecture Notes       PowerPoint
   Ch 28: Sending and Receiving Faxes
Ch 30 Lecture Notes       PowerPoint
   Ch 30: Performing Routine Maintenance
Ch 31 Lecture Notes       PowerPoint
   31: Monitoring System Activities with Event Viewer
Ch 32 Lecture Notes       PowerPoint
   Ch 32: Recovering After a Computer Crash
Ch 33 Lecture Notes       PowerPoint
   Ch 33: Troubleshooting Windows Errors
Ch 34 Lecture Notes       PowerPoint
   Ch 34: Editing the Registry
Ch 13 Lecture Notes       PowerPoint
   Ch 13: Managing User Profiles
Supporting and Troubleshooting Microsoft Office (Not in Textbook)       PowerPoint

The lectures are in Word and PowerPoint formats.
If you do not have Word or PowerPoint you will need to install the
Free Word Viewer and/or the Free PowerPoint Viewer.



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Projects

Downloading MSDNAA Software
How to Read Your CCSF Email

Proj 1 (Ch 2): Installing Windows XP Professional on a Virtual PC
Proj 2 (Ch 2): Additions and Updates
Proj 3 (Ch 3): Help and Knowledge Base
Proj 4 (Ch 2): File and Settings Transfer Wizard
Proj 5 (Ch 3): Remote Assistance
Proj 6 (Ch 2): Recovery Console
Proj 7 (Ch 5): Isolating Virtual PC and Driver Rollback
Proj 8 (Ch 6): Windows Firewall
Proj 9 (Ch 8): NTFS Permissions
Proj 10 (Ch 9): Internet Explorer Security
Proj 11 (Ch 10): Task Manager
Proj 12 (Ch 11): Customizing the Desktop
Proj 13 (Ch 12): Internet Explorer
Proj 14 (Ch 14): Hibernation
Proj 15 (Ch 15): Scheduled Tasks
Proj 16 (Appendix C): MMC
Proj X1 (Extra Credit): MBSA
Proj 17 (Ch 16): File Associations
Proj 18 (Ch 17): File Compression
             Download BigFile.txt
Proj 19 (Ch 18): Disk Management
Proj 20 (Ch 23): Making a Workgroup
Project 21: TCP/IP Addressing Exercises (Ch 23)
Project 22: Command-Line Utilities for Networking (Ch 24)
Project 23: Printers (Ch 25)
Project 24: Remote Desktop (Ch 26)
Project 25: Virtual Private Networks (Ch 26)
Project 26: Outlook Express (Ch 27)
Project 27: Fax (Ch 28)
Project 28: Maintenance and Backup (Ch 30)
Project 29: Event Viewer (Ch 31)
Project 30: Recovering After a Computer Crash (Ch 32)
Project 31: Troubleshooting Stop Errors (Ch 33)
             Download StopOnCtrlScroll.vbs
             Download DontStopOnCtrlScroll.vbs
Project X2: Encrypting File System (Extra Credit)
Project 32: Editing the Registry (Ch 34)
Project 33: Joining a Domain (Ch 13)
Project 34: Roaming Profiles (Ch 13)
Project X3: Group Policy (10 pts. Extra Credit)

Old Projects -- Under Revision

Project 2: Accounts and Sharing
Project 15: Offline Files

Extra Projects (not worth any points)

Project 1e: Unattended Installation
Project 4a: Domain Controller

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Last Updated: 5-265-05