Windows XP Inside Out Spring 2005 Textbook:
Windows XP Inside Out

CNIT 235: Windows Desktop Support Technician

Fall 2004 Sam Bowne

Description · Schedule TR · Schedule Tue · Lectures · Projects · Links · Home Page


Open Lab Hours

Scores Posted 12-22 2 pm With Final Grades

Sections

76539 001 Lec T R 11:00-12:30PM SCIE 215
76540 501 Lec T 06:00-09:00PM SCIE 215

Class Description

CNIT 235: Windows Desktop Support Technician

Provides knowledge, skills, and practical methods to troubleshoot basic problems end users face running Windows XP Operating System and to configure and maintain common office applications in a network environment.

Upon successful completion of this course, the student will be able to:

A. Describe known problems associated with installations and upgrades of the Operating System
B. Apply service packs, patches, and application updates
C. Perform client configuration and customization
D. Troubleshoot system startup and user logon problems
E. Interpret various error messages and suggest appropriate solutions to the problems
F. Configure and troubleshoot hardware devices, such as displays, storage devices, and printers
G. Configure and troubleshoot security settings and security policies
H. Answer end-user questions related to application security
I. Demonstrate use of the Remote Desktop and Remote Assistance features
J. Set application compatibility settings
K. Analyze and resolve application installation problems
L. Manage email databases, including importing data, and fixing corrupted data
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Schedule for Tue & Thu Class (Tentative)

DateQuiz & HomeworkTopic
Thu 8-19  Ch 1 - Introducing Windows XP
Tue 8-24  Ch 1 - Introducing Windows XP
Thu 8-26  Ch 2 - Installing and Configuring Windows XP
Tue 8-31Quiz 1 on Ch 1&2  Ch 3 - Controlling Access to Your Computer
Thu 9-2  Ch 4 - Help and Support Options
Tue 9-7Quiz 2 on Ch 3  Ch 5 - Installing, Uninstalling, and Managing Programs
Thu 9-9  Ch 6 - Setting Up and Troubleshooting Hardware
Sat 9-11 Last Day to Add
Tue 9-14Quiz 3 on Ch 4&5&6  Ch 7 - Tuning Up System Performance
Thu 9-16Proj 3 due  Ch 8 - Tweaking the Windows XP Interface
Mon 9-20 Last Day to Request CR/NC Grading
Tue 9-21Quiz 4 on Ch 7&8  Ch 9 - Configuring Shutdown and Power Management Options
Thu 9-23Proj 4&5 due  Ch 10 - Automating Windows XP
Tue 9-28Quiz 5 on Ch 9&10  Ch 11 - Windows Explorer for Experts
Thu 9-30Proj 7&8 due  Ch 12 - Managing and Finding Files
Tue 10-5Quiz 6 on Ch 11&12  Ch 13 - Securing Files and Folders
Thu 10-7  Ch 14 - Encrypting Confidential Information
Tue 10-12Quiz 7 on Ch 13  Ch 15 - Working with Offline Files and Folders
Thu 10-14Proj 11&12 due  Ch 19 - Advanced Internet Explorer Options
Tue 10-19Quiz 8 on Ch 14&15&19  Ch 20 - Securing Your Internet Connection
Thu 10-21Proj 13&14 due  Ch 24 - Performing Routine Maintenance
Tue 10-26Quiz 9 on Ch 20&24  Ch 25 - Recovering After a Computer Crash
Thu 10-28Proj 15&16 due  Ch 26 - Managing Disks and Drives
Tue 11-2Quiz 10 on Ch 25&26  Ch 29 - Setting Up a Small Network
Thu 11-4Proj 17&18 due  lab time
Tue 11-9  Ch 29 - Setting Up a Small Network
Thu 11-11Quiz 11 on Ch 29; Proj 19&20 due  Ch 30 - Tweaking and Troubleshooting a Small Network
Thu 11-11 Last Day to Withdraw
Tue 11-16Quiz 12 on Ch30  Ch 31 - Managing Shared Folders and Printers
Thu 11-18Proj 21&22 due  Ch 32 - Remote Access Options
Tue 11-23Quiz 13 on Ch 31&32  Ch 33 - Working with Windows Domains
Thu 11-25 Holiday -- No Class
Tue 11-30No Quiz; Proj 23 - 25 due  Ch 34 - Managing User Profiles and Policies
Thu 12-2  Ch 35 - Monitoring System Activities with Event Viewer & Ch 36 - Auditing Security & Chapter 21 - Using and Configuring Outlook Express
Tue 12-7Field Trip: Microsoft TechNet Security Briefing: Deploying and Managing Windows XP Service Pack 2 & Securing the Network Perimeter with ISA Server 2004; 8:30 am - 12:30 pm (Powell St. BART)
Thu 12-9Last Class; Proj 26 - 28 due; No Quiz  Supporting and Troubleshooting Microsoft Office (Not in Textbook)
Tue 12-21 Final Exam: 10:30am-12:30pm SCIE 214

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Schedule for Tuesday Class (Tentative)

DateQuiz & HomeworkTopic
Tue 8-24  Ch 1 - Introducing Windows XP & Ch 2 - Installing and Configuring Windows XP
Tue 8-31   Ch 3 - Controlling Access to Your Computer & Ch 4 - Help and Support Options
Tue 9-7Quiz 1 on Ch 1-4  Ch 5 - Installing, Uninstalling, and Managing Programs & Ch 6 - Setting Up and Troubleshooting Hardware
Sat 9-11 Last Day to Add
Tue 9-14Quiz 2 on Ch 5&6
Proj 3 Due 		 Ch 7 - Tuning Up System Performance
Mon 9-20 Last Day to Request CR/NC Grading
Tue 9-21Quiz 3 on Ch 7
Proj 4&5 due 		 Ch 8 - Tweaking the Windows XP Interface & Ch 9 - Configuring Shutdown and Power Management Options & Ch 10 - Automating Windows XP
Tue 9-28Quiz 4 on Ch 8-10
Proj 7&8 due 		 Ch 11 - Windows Explorer for Experts & Ch 12 - Managing and Finding Files
Tue 10-5Quiz 5 on Ch 11&12  Ch 13 - Securing Files and Folders
Tue 10-12Quiz 6 on Ch 13
Proj 11&12 due 		 Ch 14 - Encrypting Confidential Information & Ch 15 - Working with Offline Files and Folders
Tue 10-19Quiz 7 on Ch 14&15
Proj 13&14 due 		 Ch 19 - Advanced Internet Explorer Options & Ch 20 - Securing Your Internet Connection
Tue 10-26Quiz 8 on Ch 19&20
Proj 15&16 due 		 Ch 24 - Performing Routine Maintenance & Ch 25 - Recovering After a Computer Crash
Tue 11-2Quiz 9 on Ch 24&25
Proj 17 due 		 Ch 26 - Managing Disks and Drives
Tue 11-9Quiz 10 on Ch 26
Proj 18 due 		 Ch 29 - Setting Up a Small Network
Thu 11-11 Last Day to Withdraw
Tue 11-16Quiz 11 on Ch 29
Proj 19&20 due 		 Ch 30 - Tweaking and Troubleshooting a Small Network
Tue 11-23Quiz 12 on Ch 30
Proj 21&22 due 		 Ch 31 - Managing Shared Folders and Printers & Ch 32 - Remote Access Options
Tue 11-30Quiz 13 on Ch 31&32
Proj 23 - 25 due 		 Ch 33 - Working with Windows Domains & Ch 34 - Managing User Profiles and Policies
Tue 12-7Quiz 14 on 33&34
Proj 26&27 due 		 Ch 35 - Monitoring System Activities with Event Viewer & Ch 36 - Auditing Security & Chapter 21 - Using and Configuring Outlook Express
Tue 12-14Last Class
 No Quiz
Proj 28 due		 Supporting and Troubleshooting Microsoft Office (Not in Textbook)
Tue 12-21 Final Exam: 6-9 pm SCIE 214

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Lectures

Policy
Chapters 1-4       PowerPoint
    Chapter 1 - Introducing Windows XP
    Chapter 2 - Installing and Configuring Windows XP
    Chapter 3 - Controlling Access to Your Computer
    Chapter 4 - Help and Support Options Chapters 1-4 of Windows XP Inside Out
Chapters 5-7       PowerPoint
    Chapter 5 - Installing, Uninstalling, and Managing Programs
    Chapter 6 - Setting Up and Troubleshooting Hardware
    Chapter 7 - Tuning Up System Performance
Chapters 8-10       PowerPoint
    Chapter 8 - Tweaking the Windows XP Interface
    Chapter 9 - Configuring Shutdown and Power Management Options
    Chapter 10 - Automating Windows XP
Chapters 11-12       PowerPoint
    Chapter 11 - Windows Explorer for Experts
    Chapter 12 - Managing and Finding Files
Chapters 13-14       PowerPoint
    Chapter 13 - Securing Files and Folders
    Chapter 14 - Encrypting Confidential Information
Chapters 15 and 19       PowerPoint
    Chapter 15 - Working with Offline Files and Folders
    Chapter 19 - Advanced Internet Explorer Options
Chapters 20 and 24       PowerPoint
    Chapter 20 - Securing Your Internet Connection
    Chapter 24 - Performing Routine Maintenance
Chapters 25 and 26       PowerPoint
    Chapter 25 - Recovering After a Computer Crash
    Chapter 26 - Managing Disks and Drives
Chapters 29 and 30       PowerPoint
    Chapter 29 - Setting Up a Small Network
    Chapter 30 - Tweaking and Troubleshooting a Small Network
Chapters 31 and 32       PowerPoint
    Chapter 31 - Managing Shared Folders and Printers
    Chapter 32 - Remote Access Option
Chapters 33 and 34       PowerPoint
    Chapter 33 - Working with Windows Domains
    Chapter 34 - Managing User Profiles and Policies
Chapters 35 and 36       PowerPoint
    Chapter 35 - Monitoring System Activities with Event Viewer
    Chapter 36 - Auditing Security
Chapter 21 - Using and Configuring Outlook Express       PowerPoint
Supporting and Troubleshooting Microsoft Office (Not in Textbook)       PowerPoint

The lectures are in Word and PowerPoint formats.
If you do not have Word or PowerPoint you will need to install the
Free Word Viewer and/or the Free PowerPoint Viewer.


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Projects

Downloading MSDNAA Software

    Project 1a: Attended Installation of Windows XP Professional
    Project 1b: Updating Windows
    Project 1c: Recovery Console
    Project 1d: Using the File and Settings Transfer (FAST) Wizard
    Project 2: Accounts and Sharing
* Project 3: Help and Knowledge Base
* Project 4: Joining a Domain
* Project 5: Remote Assistance
       Turning in Projects 4 & 5
    Project 6: Driver Rollback
       Installing the Monitor Driver in S214
* Project 7: Task Manager
* Project 8: Hibernation
    Project 9: Scheduled Tasks
    Project 10: Customizing the Desktop
* Project 11: File Associations
* Project 12: File Compression
* Project 13: NTFS Permissions
* Project 14: Encrypting File System
* Project 15: Offline Files
* Project 16: Internet Explorer
* Project 17: Windows Firewall
* Project 18: Backup
* Do one version of Project 19 in Science 214:
   Project 19 Basic: Disk Management
   Project 19 Dynamic: Disk Management
* Project 20: Making a Workgroup
* Project 21: TCP/IP Addressing Exercises (30 pts.)
* Project 22: Command-Line Utilities for Networking (10 pts.)
* Project 23: Printers
* Project 24: Remote Desktop
* Project 25: Virtual Private Networks (10 pts.)
* Project 26: Roaming Profiles (10 pts.)
* Project 27: Group Policy (10 pts.)
* Project 28: Event Viewer (10 pts.)
* Project 29: Outlook Express (10 pts. Extra Credit)

* Graded (20 pts. unless otherwise indicated)

Extra Projects

Project 1e: Unattended Installation
Project 4a: Domain Controller

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Last Updated: 12-22-04 2 pm